The owner and seller of the online store lieliskimati.lv (hereinafter the Online Store) is Norsten OÜ, registry code 16158045, VAT No. EE102340024, address Vahi tee 33, Harku vald, Harjumaa 76918, Estonia, e-mail info@lieliskimati.lv (hereinafter the Seller).
1.1. These Terms of Sale apply to purchases of goods from the Online Store between the Seller and the purchaser (hereinafter the Buyer).
1.2. A Consumer is a natural person who makes a purchase outside their economic or professional activity. Regardless of these Terms, the Consumer retains all rights arising from applicable law.
1.3. A Business Customer is a legal person or a natural person who makes a purchase for purposes related to their economic or professional activity. Specific provisions applicable to Business Customers are set out in Section 8.
1.4. The Seller has the right to amend these Terms of Sale. Amendments will be published in the Online Store. Orders are subject to the Terms of Sale in force at the time the order is placed.
2.1. Prices displayed in the Online Store are in euros and include VAT.
2.2. The delivery fee for the delivery method selected by the Buyer is added to the order and displayed before the order is confirmed. The current free delivery threshold is displayed in the Online Store. For deliveries to Latvia and Lithuania, free delivery applies to orders from 75€. The Seller has the right to change prices, delivery fees and promotional terms; changes do not affect contracts already concluded.
2.3. Product availability may change without prior notice. If a product ordered by the Buyer cannot be supplied because it is out of stock or for another reason, the Seller will inform the Buyer as soon as possible and refund the cost of the order, including delivery costs where applicable, without undue delay, but no later than 14 days.
2.4. If the order cannot be fulfilled and the Seller and the Buyer do not agree on a replacement product or another solution, the Seller will refund the amount paid for the relevant product and, where required by law, the related delivery cost.
2.5. To place an order, the Buyer adds the products to the shopping cart, enters the required information and selects the delivery and payment method. Before confirming the order, the Buyer can review and correct the information entered.
2.6. By placing an order, the Buyer confirms that they have read and accepted these Terms of Sale. The Buyer is responsible for the accuracy of the information provided.
2.7. The sales contract is deemed concluded after the order has been confirmed and payment has been successfully completed in accordance with the terms of the selected payment method. An unpaid order may be cancelled after 24 hours.
3.1. Purchases in the Lieliskimati.lv Online Store can be paid for using the payment methods displayed at checkout, including bank payment, Visa and Mastercard payment cards, PayPal, Apple Pay, Google Pay and other payment solutions that may be available depending on the Buyer’s location.
3.2. Depending on the payment method selected, payments are processed or facilitated by Montonio Finance UAB, Maksekeskus AS, PayPal or another payment service provider identified at checkout. Payment takes place in the secure environment of the relevant service provider and the Seller does not have access to the Buyer’s online banking passwords or complete payment card details. Where an instalment or credit solution is offered, the relevant financial service provider participates in providing that service.
3.3. Payment takes place outside the Online Store in the secure environment of the relevant payment service provider. When paying through an online bank, the Buyer is redirected to the secure online banking environment of the selected bank, and card or other electronic payments are processed in the secure environment of the relevant payment service provider.
3.4. When paying through an online bank, after confirming the payment, please click the “Return to merchant” button on the bank’s website so that the payment information is correctly transmitted to the Online Store.
3.5. Personal data necessary for making the payment will be transmitted to the relevant payment service provider to the extent necessary for processing the payment.
3.6. When using PayPal, payment takes place in PayPal’s secure environment and PayPal’s terms of service may additionally apply to the payment.
3.7. In the Online Store, the Buyer can use Inbank “Pay Later”and other financing solutions. Pay for your purchase next month or divide the purchase amount into several equal payments, simply and without any additional fees. Select a suitable payment solution at checkout and choose the option that best suits you.
3.8. For Inbank financing solutions offered through Montonio, the service is facilitated by the relevant Montonio entity and the credit or financing is provided by the relevant Inbank entity indicated to the Buyer when selecting the payment solution. If the selected solution requires entering into a credit or financing agreement, the Buyer enters into that agreement directly with the relevant financial service provider.
3.9. Norsten OÜ is not a credit provider and does not make decisions regarding the granting of credit or financing. The use of a financing solution does not limit the rights of a Consumer Buyer in relation to the sales contract concluded with the Seller.
4.1. Goods are delivered to the Buyer using the delivery method selected when placing the order. The Online Store uses, among others, Omniva and DPD services. Delivery to parcel lockers in Latvia costs 2.99€ and to Lithuania 4.83€.
4.2. Orders to Latvia and Lithuania generally reach the destination selected by the Buyer within 2-4 working days after the order has been prepared and handed over to the carrier. NB: exceptions may apply during public holidays, when delivery periods may be longer due to logistics service providers. NB: Exceptions may apply during public holidays, when delivery periods may be longer due to logistics service providers.
4.3. Delivery methods, prices and estimated delivery times are displayed to the Buyer before the order is confirmed.
4.4. If delivery is delayed, the Seller will inform the Buyer as soon as possible and, if necessary, agree on a new delivery time. The Seller is not liable for delay to the extent that it is caused by circumstances beyond the Seller’s control which the Seller could not reasonably influence or avoid.
5.1. A Consumer Buyer has the right to withdraw from a sales contract concluded through the Online Store within 14 days without giving any reason. The period begins on the day on which the Buyer or a third party designated by the Buyer, other than the carrier, acquires physical possession of the goods. If goods from one order are delivered separately, the period begins on the day on which the last item is received.
5.2. To exercise the right of withdrawal, the Buyer must submit a withdrawal statement before the expiry of the 14-day period. The Buyer can use the electronic withdrawal function on the Online Store’s “Order Return” page or submit another unequivocal withdrawal statement by e-mail to info@lieliskimati.lv.
5.3. The electronic withdrawal function allows the Buyer to enter the order details and details of the products to be returned, review the information entered and confirm the withdrawal statement. The Seller will send the Buyer confirmation by e-mail of receipt of the electronically submitted statement, including the content of the withdrawal statement and the date and time of its submission.
5.4. The reason for withdrawal does not have to be stated. If the return form asks for a reason, providing it is voluntary, except where the Buyer wishes to inform the Seller of a defective, incorrect or transport-damaged product.
5.5. The Buyer must return the goods to the Seller no later than 14 days after submitting the withdrawal statement.
5.6. When exercising the 14-day right of withdrawal, the Buyer bears the direct costs of returning the goods to Norsten OÜ.
5.7. The right of withdrawal does not apply in the following cases:
5.8. Goods to which no exception from the right of withdrawal applies may be inspected by the Buyer only to the extent necessary to establish their nature, characteristics and functioning. The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary for that purpose.
6.1. Upon withdrawal, the Seller will refund the Buyer the amount paid for the returned products and, to the extent required by law, the delivery cost. The returned products must meet the conditions set out in Section 5.
6.2. If the Buyer withdraws from the entire order, the Seller will also refund the cost of the least expensive standard delivery method offered by the Seller. If the Buyer selected a more expensive delivery method, the additional delivery cost is not refundable.
6.3. The refund will be made without undue delay, but no later than 14 days after receipt of the withdrawal statement. The Seller may withhold the refund until the goods have been returned or the Buyer has provided evidence of having sent the goods back, whichever occurs first.
6.4. The refund will generally be made using the same payment method that was used to pay for the purchase, unless the parties have agreed otherwise.
7.1. In a sale to a Consumer, the Seller is liable for any lack of conformity of the goods that becomes apparent within two years from delivery of the goods. If the lack of conformity becomes apparent within one year, it is presumed to have existed at the time of delivery, unless such a presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
7.2. In the case of cosmetics and hygiene products, the defect is assessed taking into account, among other things, the nature of the product, its shelf life, storage and use. An exception to the 14-day right of withdrawal for hygiene reasons does not exclude the right to submit a claim concerning a genuinely defective product.
7.3. The Consumer must notify the Seller of the defect within two months after discovering it. A defective, incorrect or transport-damaged product can be reported by e-mail to info@lieliskimati.lv or via the Online Store’s “Order Return”form. Please provide the order number, a description of the problem and, in the case of an incorrect or damaged product, photographs.
7.4. If the Buyer has indicated on the form that the product is defective, incorrect or damaged during transport, the Seller will contact the Buyer to agree on the next steps and, if necessary, the method of return. The Buyer does not have to return the product at their own expense before receiving instructions from the Seller.
7.5. In the case of goods that do not conform to the contract, the Buyer has the right to use the remedies provided by law, including, under the conditions provided by law, to request repair or replacement of the goods and, where applicable, a reduction in price or withdrawal from the contract. The necessary costs of bringing the goods into conformity will be borne by the Seller in cases provided by law.
7.6. The Seller is not liable for a defect caused by incorrect use or storage of the goods or by another circumstance attributable to the Buyer.
7.7. The Seller will respond to a Consumer’s written complaint no later than within 15 working days. If, for objective reasons, the complaint cannot be answered within that period, the Seller will inform the Buyer in writing without delay, state the reason for the extension and indicate a reasonable period within which the response will be provided.
8.1. The statutory 14-day right of withdrawal without giving a reason does not apply to Business Customers.
8.2. At the request of a Business Customer, conforming goods may be returned only by prior agreement with the Seller. The terms and costs of the return will be agreed separately in such case.
8.3. This does not limit the Business Customer’s contractual or statutory rights if the goods supplied are defective, incorrect or damaged during transport. The Business Customer must inspect the goods within a reasonable period after receipt and notify the Seller of any problem discovered as soon as possible.
9.1. The Seller processes the Buyer’s personal data, among other things, for accepting and fulfilling orders, arranging payments, delivering goods, providing customer service and fulfilling obligations arising from applicable law.
Personal data processed includes the Buyer’s name, e-mail address, mobile telephone number, delivery address and purchasing preferences.
9.2. Personal data necessary for fulfilling an order may be transmitted to payment, logistics, IT and other service providers to the extent necessary for providing the relevant service.
9.3. Marketing e-mails are sent to the Buyer where there is a valid legal basis for doing so. The Buyer may unsubscribe from marketing e-mails at any time.
9.4. More detailed information about the processing, storage and transfer of personal data and the Buyer’s rights is provided in the Online Store’s Privacy Policy.
10.1. The Seller and the Buyer are liable for breaches of their obligations in the cases and to the extent provided by law. The Seller is not liable for a breach of an obligation to the extent that the breach is excused due to force majeure.
10.2. In the event of questions or complaints, please first contact the Seller at info@lieliskimati.lv.
10.3. If a Consumer Buyer and the Seller are unable to reach an agreement, the Buyer has the right to contact the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs – PTAC) for assistance in resolving the dispute. Where applicable, the Consumer may also refer the dispute to the Consumer Dispute Resolution Commission (Patērētāju strīdu risināšanas komisija), another competent out-of-court dispute resolution body or a court.
Information about consumer dispute resolution procedures is available on the PTAC website.
10.4. Consumer dispute resolution procedures do not apply to Business Customers.
11.1. These Terms of Sale and the sales contract are governed by the laws of the Republic of Estonia.
If the Buyer is a Consumer, this choice of law does not deprive the Buyer of the protection afforded by mandatory provisions of the law of the country in which the Buyer has their habitual residence.
11.2. If any provision of these Terms of Sale is found to be invalid, this does not affect the validity of the remaining provisions.
11.3. Seller’s contact details:
Norsten OÜ
Registry code: 16158045
VAT No.: EE102340024
Vahi tee 33, Harku vald
Harjumaa 76918 Estonia
E-mail: info@lieliskimati.lv
These Terms of Sale are effective from 20.08.2026.
If you have any questions or concerns regarding a purchased product, send us an e-mail at info@lieliskimati.lv or send us a message using the form below.
Please describe the problem as accurately as possible and include the order number, reason and photograph(s) of the defective product. This will help us find a suitable solution more quickly.
Thank you in advance!
